Yes free parking is available on site. Disabled parking is available.

Yes! After your guided experience you'll be able to purchase food & beverage in the Pinkmas Forest.

The guided immersive experience lasts around 1.5 hours and includes: The Pink Workshop, The Post Me Pretty Room, Mrs Claus' Kitchen, and The P.Louise Pantomime.

Following the experience you'll be able enjoy food & beverage and purchase your fave P.Louise products in the Pinkmas Forest. The full experience lasts around 3 hours.

Children under 12 months do not need to purchase a ticket.

Our Pinkmas event is located in Trafford, Manchester.

Our experience is both inside and outside, and given the time of year, prepare to wrap up.

There is no smoking and vaping allowed indoors and outdoors within Pinkmas.

There isn't a one to one meeting with Santa, but he'll visiting as part of the Pinkmas Pantomime.

Please contact our Customer Care team

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We are very sorry to hear that you encountered some difficulties during the booking process.

Please rest assured that, if the payment was taken from your account you will have a valid booking.

You should receive a booking confirmation email shortly after your booking journey is completed.

If you don't receive this and no payment has been taken from your account, this unfortunately means that your booking was unsuccessful.

Pinkmas is designed to be a fully immersive experience for the whole family, adult and child tickets are therefore priced equally.

No, our tickets are non-refundable and non-amendable.

Pinkmas will have wheelchair access.

We have two prices, an on-peak at £80 and off-peak at £60.

Our peak periods include weekends, school holidays and week days on the 4pm booking slot onwards.

Our experience starts promptly at the booking start time, we recommend arriving 20 minutes before your booking time.

Yes, we'll have Toilets and Baby Changing facilities on site.

As part of our experience, you will decorate a gingerbread man, we will provide Gluten Free and Vegan alternatives. Please inform the team on the day.

No, you may not bring your own food and drinks, but can purchase them from one of our stands.